x99 Terms & Conditions — Please Read Before Using Our Platform

Agreement

1. Acceptance of These Terms

By accessing or using the x99 platform — whether by visiting x99.bar, creating an account, making a deposit, or placing a wager — you enter into a binding legal agreement with x99 and agree to be bound by these Terms & Conditions. If you do not agree to these terms, you must not use the x99 platform.

These Terms & Conditions apply to all users of x99, including registered account holders, casual visitors, and anyone accessing game content or betting markets through x99.bar. They apply to all versions of the platform including the mobile browser version, any future applications, and any mirror or related domains operated by x99.

Eligibility

2. Eligibility Requirements

To register and maintain an account with x99 and to access any real-money gaming or betting services, you must meet all of the following eligibility criteria at all times:

• You must be at least 21 years of age. x99 enforces a strict 21+ policy and may request age verification documentation at any time.
• You must be acting as an individual in your own personal capacity. Corporate entities, partnerships, and other legal persons may not hold player accounts.
• You must provide accurate, truthful, and current information when registering and must keep this information up to date at all times.
• You must not be a previously self-excluded player or an account holder whose account has been closed or suspended by x99 for any reason.
• You must hold a valid Bangladesh mobile number for account registration and identity verification purposes. This number must remain accurate throughout the lifetime of the account.

Account Rules

3. Account Registration and Security

Each player may hold only one account on the x99 platform. Duplicate accounts are strictly prohibited and may result in the suspension of all associated accounts and the forfeiture of any balance or bonus funds held within them. x99 uses technical and manual checks to detect duplicate registrations.

Your Registration Obligations

• All information provided during registration — including your mobile number, name, and date of birth — must be accurate and complete. x99 reserves the right to verify this information at any time.
• You must provide verification documents if requested. Failure to complete verification within the specified timeframe may result in account restriction or closure.
• You are responsible for maintaining the confidentiality of your login credentials. x99 is not responsible for unauthorised access to your account resulting from your failure to keep your password secure.
• You must notify x99 support immediately if you suspect that your account has been accessed by an unauthorised party or if your login credentials have been compromised.

Account Limitations

• x99 accounts are for personal use only. Account sharing with a spouse, family member, colleague, or any other party is prohibited. All activity on an account is deemed to have been carried out by the registered account holder.
• x99 reserves the right to limit the number of accounts per household, per device, and per payment method if it determines that such limits are necessary to prevent abuse.
• Accounts may not be transferred, sold, or otherwise assigned to another person. Any attempted transfer of an x99 account is void and may result in the permanent closure of the account.

Payments

4. Deposits and Withdrawals

x99 processes all real-money transactions in Bangladeshi Taka (BDT). The platform supports deposits and withdrawals via bKash, Nagad, and Rocket. x99 does not accept cash transactions, cryptocurrency, or payments from third-party accounts not registered in the player's own name.

Deposit Conditions

• Deposits must be made from a mobile wallet registered in the account holder's own name. x99 will not process deposits from mobile wallets that do not match the name on the player's x99 account.
• Deposits are credited to your x99 balance instantly upon confirmation from the payment provider. x99 is not responsible for delays caused by the payment provider's own processing systems.
• x99 reserves the right to request proof of payment for any deposit. If satisfactory proof cannot be provided, the corresponding balance credit may be reversed.
• x99 does not charge a deposit processing fee for standard bKash, Nagad, or Rocket transactions. Third-party fees imposed by the payment provider are outside x99's control.

Withdrawal Conditions

• Withdrawals will only be sent to the same mobile wallet used for the player's most recent deposit or to the verified payment method registered on the account. x99 does not send withdrawals to unverified or third-party wallets.
• x99 processes withdrawal requests within 24 hours under normal circumstances. Processing times during peak periods or for large withdrawal amounts may be longer. Players will be notified if a withdrawal is subject to additional review.
• Bonus funds and winnings derived from bonus funds may be subject to wagering requirements before they can be withdrawn. The specific rollover conditions applicable to each bonus are stated in the bonus terms at the time of offer.
• x99 reserves the right to delay or withhold a withdrawal pending satisfactory identity verification. This applies particularly where a player is making their first withdrawal or where a withdrawal amount is significantly larger than the player's typical transaction history.

Bonuses

5. Bonuses and Promotions

x99 offers bonuses and promotions to new and existing players from time to time. All bonuses are subject to the following general conditions in addition to any specific terms stated at the time the bonus is offered. In the event of a conflict between these general terms and specific bonus terms, the specific bonus terms prevail.

• All bonuses are available to eligible registered players only. A player must have a fully active account in good standing to claim any bonus.
• Welcome bonuses are available to new players only. A new player is defined as a person who has registered their first and only x99 account and is making their first qualifying deposit.
• Bonus funds are held in a separate bonus wallet. Wagering requirements must be met before bonus funds or bonus-derived winnings can be transferred to the main wallet and withdrawn.
• x99 reserves the right to withdraw a bonus offer at any time, to modify the terms of a live bonus offer, or to disqualify a player from a bonus if x99 determines that the player has engaged in bonus abuse, matched betting, arbitrage, or any other form of advantage play.
• Bonuses may not be combined unless explicitly stated otherwise. Only one welcome bonus is available per player, per household, per device, and per payment method.

Conduct

6. Fair Use and Prohibited Conduct

x99 is committed to providing a fair, secure, and responsible gaming environment. The following conduct is strictly prohibited and may result in immediate account suspension, permanent account closure, and forfeiture of all funds:

• Creating, operating, or benefiting from multiple accounts on the same platform, whether under the same or different names or mobile numbers.
• Engaging in fraud, money laundering, or any activity that x99 reasonably believes is intended to deceive the platform or circumvent its security measures.
• Using automated software, bots, scripts, or any artificial intelligence tool to interact with the x99 platform, place bets, claim bonuses, or manipulate game outcomes.
• Colluding with other players to fix the outcome of any game or betting market, or sharing account access with other persons for the purpose of coordinating play.
• Exploiting software errors, glitches, or technical vulnerabilities in any game or platform feature. Any winnings obtained through an identified error or glitch are void and will be reversed.
• Using the x99 platform for any purpose other than personal entertainment, including but not limited to commercial resale of gaming services, syndicate operations, or providing gaming access to minors.

Safe Play

7. Responsible Gaming Commitment

x99 takes responsible gaming seriously. The platform provides a range of tools to help players maintain control over their gaming activity. These tools are available directly from your account settings at any time and do not require you to contact support to activate. x99 also monitors account activity for indicators of problem gambling and may reach out proactively or apply protective restrictions where necessary.

Intellectual Property

8. Intellectual Property

All content on the x99 platform — including but not limited to the x99 brand name, logo, website design, user interface elements, text, graphics, game assets, and software — is the intellectual property of x99 or its licensed content providers. You may not copy, reproduce, distribute, publish, display, modify, or create derivative works from any x99 content without the express prior written consent of x99.

Game content made available through x99 is provided under licence from the respective game studios. Title to game software and associated assets remains with the originating provider at all times. Players are granted a limited, non-exclusive, non-transferable licence to access game content solely for personal entertainment purposes via the x99 platform.

Liability

9. Limitation of Liability

To the fullest extent permitted by applicable law, x99's total liability to any player in connection with the use of the platform shall not exceed the total amount deposited by that player in the 30 days immediately preceding the event giving rise to the claim. x99 expressly excludes liability for the following:

• Any loss of winnings, loss of opportunity, or consequential financial loss arising from technical failures, service interruptions, or platform downtime, provided x99 acts to resolve such issues promptly.
• Loss or damage resulting from the player's failure to maintain the security of their own login credentials or from the player's use of the platform on a shared, public, or compromised device.
• Any loss arising from a player's reliance on information published on the x99 platform, including odds, market descriptions, game instructions, or promotional content, where that information contained an error that was corrected within a reasonable timeframe.
• Indirect, special, punitive, or exemplary damages of any kind, including reputational damage, emotional distress, or loss of enjoyment, whether or not x99 had been advised of the possibility of such damages.

Account Closure

10. Account Suspension and Termination

x99 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion. Where an account is closed due to a breach of these Terms & Conditions, any balance held in the account may be subject to forfeiture. The following circumstances may lead to account action:

• Providing false registration information or failing to complete identity verification within the timeframe specified by x99.
• Breach of any provision of these Terms & Conditions, including but not limited to the prohibited conduct clauses set out in Section 6.
• x99 receiving a court order, regulatory direction, or law enforcement request requiring it to close or freeze the account.
• A player voluntarily requesting account closure. In this case, any remaining main wallet balance will be returned to the player's verified payment method after standard verification checks.

Privacy

11. Privacy and Data Protection

x99 collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at x99.bar/privacy-policy. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. x99 uses player data solely for the purposes of account management, payment processing, identity verification, fraud prevention, responsible gaming monitoring, and marketing communications where consent has been given. x99 does not sell personal data to third parties.

Changes

12. Amendments to These Terms

x99 reserves the right to amend these Terms & Conditions at any time without prior notice. When changes are made, the updated version will be published at x99.bar/terms-conditions with a revised effective date. It is the player's responsibility to check this page periodically for updates. Your continued use of the x99 platform after any amendment constitutes your acceptance of the revised Terms & Conditions.

Where an amendment materially affects a player's existing bonus terms or withdrawal conditions, x99 will make reasonable efforts to notify affected players by posting a notice on the platform prior to the amendment taking effect. However, x99 does not guarantee individual notification by email or in-account message for every update.

Contact

13. Contact and Support

For questions relating to these Terms & Conditions, account matters, payment disputes, or responsible gaming support, please contact the x99 support team. The support team is available 24 hours a day, 7 days a week. All communications must be in English. Response times are typically under 4 hours.