Responsible Gaming at x99 — Stay in Control
Gaming at x99 is designed to be fun, exciting, and stress-free. This page outlines every tool and resource available to players across Bangladesh to keep their experience safe, balanced, and enjoyable.
Our Commitment
Gaming Should Always Be Entertainment
At x99, we believe online gaming is at its best when it remains a form of leisure — something you do because it is genuinely enjoyable, not because you feel compelled to. Players across Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi engage with x99 every day while treating their gaming budget as a conscious, affordable entertainment expense, exactly the way they would approach a night out or a meal with friends.
We understand that for a small number of people gambling can become problematic. That is why x99 provides a comprehensive set of responsible gaming tools — free of charge, with no special request needed — accessible directly from your account settings at any time. We also monitor platform activity and may apply protective measures proactively when patterns suggest a player may be at risk.
Remember: gambling is not a way to make money. Every game on x99 is paid entertainment. Only play with funds you can comfortably afford to lose, and never chase losses.
Protection Tools
Your Player Protection Toolkit
All tools below are available inside your x99 account settings. You do not need to contact support to activate most of them — log in, navigate to settings, and select the tool you need.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your x99 account. Reducing a limit takes effect immediately; increasing one requires a 7-day cooling-off period so the decision is properly considered.
Available in account settingsTime-Out Periods
Take a planned break from gaming by activating a time-out between 24 hours and 6 weeks. During a time-out your account is fully suspended — no deposits, bets, or bonus claims are possible. Once active, a time-out cannot be cancelled early.
24 hours to 6 weeksSelf-Exclusion
For players who need a longer break or feel gambling is becoming a serious concern, x99 offers formal self-exclusion for a minimum of 6 months. Exclusion closes account access for the entire period and blocks re-registration attempts.
Minimum 6 monthsActivity History & Spend Tracking
Review your complete gaming history, total deposits, total withdrawals, and net profit or loss for any period directly from your account dashboard. Transparency about actual spend helps you make informed decisions.
Always in your dashboardReality Check Reminders
Set a regular on-screen reminder that appears while you play, showing your session duration and current session spend. A simple but effective way to stay aware of time and money during play.
Customisable intervalsWarning Signs
Recognising Problem Gambling Early
Problem gambling can develop gradually and is not always obvious to the person experiencing it. The following signs may indicate gaming is no longer purely recreational and that it may be time to use a protection tool or seek outside support:
Chasing Losses
Continuing to play in order to win back money already lost.
Exceeding Your Budget
Spending more on gaming than planned or than you can comfortably afford.
Unable to Stop
Finding it hard to stop playing once started, even when you want to.
Emotional Impact
Feeling anxious, irritable, or low when unable to gamble.
Hiding Behaviour
Concealing how much you gamble or your losses from family or friends.
Losing Track of Time
Regularly spending more time gaming than originally intended.
If any of these signs feel familiar, please use one of x99's player protection tools right away, or contact our support team at [email protected]. Speaking to someone experienced in responsible gaming support can make a real difference.
Safe Play Tips
Practical Tips for Safer Gaming
The following habits help keep gaming enjoyable and under control. Experienced players use these practices to ensure gaming stays a positive part of their leisure time:
- Set a gaming budget before each session and stick to it regardless of wins or losses. Decide your spend in advance, not in the heat of the moment.
- Treat any winnings as a bonus, not as income. Do not rely on x99 or any gaming platform for regular earnings or to cover everyday expenses.
- Take regular breaks during sessions. Step away from the screen, stretch, hydrate, and reset. The reality check tool in your settings can help automate this.
- Never gamble when upset, stressed, tired, or under the influence of alcohol. These states impair judgement and lead to impulsive, regrettable bets.
- Balance gaming with other activities you enjoy. It works best as one of several hobbies, not the only one.
- Use the deposit limit tool in your account settings before any temptation arises, rather than relying on willpower in the moment.
- If someone close to you has expressed concern about your gaming habits, take it seriously. Outside perspective is often more objective than self-assessment when it comes to habitual behaviour.
Self-Exclusion
How Self-Exclusion Works at x99
Self-exclusion is a formal option for players who have decided to stop gambling for an extended period. Once activated, self-exclusion closes your x99 account for a minimum of 6 months. During this period you cannot log in, deposit, place bets, or claim bonuses. x99 will also take reasonable steps to identify and close any secondary accounts held by the same person.
To request self-exclusion, use the option in your account settings or email x99 support. Email requests are processed within 24 hours. Once active, the exclusion period cannot be shortened — it must complete in full before any re-registration is considered.
Self-exclusion is a serious commitment that x99 will honour in full. If you are considering self-exclusion, contact [email protected] — our team will guide you through the process promptly and without judgment.
Underage Protection
Keeping Minors Safe
x99 is strictly for adults aged 21 and above. We enforce age verification at registration and take our obligation to prevent underage gambling seriously. If you share a device with younger family members, we strongly recommend the following steps:
- Always log out of your x99 account after each session, especially on shared or family devices. Do not save login credentials in the browser on a shared device.
- Install parental control software on shared devices to restrict access to online gaming sites. Many routers and mobile operating systems include built-in parental controls that can block gaming content by category.
- If you believe anyone under 21 has registered on x99 — using your account or their own — contact [email protected] immediately. We will investigate and take action within 24 hours.
21+ only. x99 uses age verification at registration and reserves the right to request identity documents at any time. Accounts belonging to persons under 21 are closed immediately and any balance returned.
Get Help
Need Support? We Are Here for You
If you are worried about your own gambling or that of someone close to you, please reach out. The x99 support team is available 24/7. All responsible gaming communications are handled with complete discretion and without judgment. There is no penalty for asking for help — it is always the right thing to do.
x99 Responsible Gaming Support
Contact our support team 24/7 for help with deposit limits, time-outs, self-exclusion, or if you simply need to talk about your gaming habits.
[email protected]x99 is a platform you can trust — not just for games, but for support when you need it most. Responsible gaming is not an afterthought here; it is built into how we operate every single day.
Play Smart, Play Safe with x99
Ready to enjoy x99 responsibly? Log in to set up your protection tools, or visit our FAQ for more on how x99 keeps players safe.